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Return Policy

REFUND AND EXCHANGE POLICY

To provide the best service to our customers, we provide return and exchange facilities, if the received product has the following conditions:

  1. There is a delivery error causing the product not match your order.
  2. There is a defect in the product.

 

CONDITION OF THE PRODUCT THAT WILL BE REPLACED OR EXCHANGE:

The product must be in good and complete condition, never been used,never been washed, and price tags in installed condition. Product returns and redemptions are required to include a purchase receipt in the remittance. If the product you wish to exchange is not available, you may redeem the product with similar products in different colors or other products at a higher price. In addition to product redemption, you may use a product return (return) facility.

 

TERMS IN REFUND AND EXCHANGE OF PRODUCTS:

Product returns and redemptions can only be made within 2x24 hours from the date the product is received. If a customer uses a voucher when making a purchase, the value of the voucher is non-refundable. All promo and discount products can not be exchanged and refunded, dauky.co.id reserves the right to refuse returns and redemptions of products that do not comply with the terms and conditions.

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As the spread of COVID-19 is more and more escalating, the prevention is all we need. To give you protection and comfort, we provide thermal scanner and hand sanitizer to all customer and staff. We ensure that our stores are all sterilized by spraying the disinfectant regularly. And worry not, our products are all steamed and are safe to buy. But you can choose to shop from home!You can still enjoy to shop here and have the same shopping experience as we have customer sercive who will answer all questions about our products.

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